Business Practice of Social Media - Platform and Customer Service Adoption.
Shujing SunYang GaoHuaxia RuiPublished in: ICIS (2020)
Keyphrases
- customer service
- social media
- business strategy
- customer support
- customer behavior
- business organizations
- governmental organizations
- social media platforms
- information systems
- inventory control
- customer satisfaction
- electronic data interchange
- e government
- big data
- electronic commerce
- social networks
- information technology
- small and medium sized enterprises
- real time
- call center
- critical mass
- crisis management
- knowledge sharing
- probability distribution
- internet enabled
- databases