Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments.
Anne Fleur van VeenstraArre ZuurmondPublished in: EGOV (2009)
Keyphrases
- black box
- service delivery
- online services
- e government
- black boxes
- white box
- life cycle
- service management
- end to end
- online learning
- service provision
- government agencies
- test cases
- white box testing
- government services
- mobile technologies
- mobile phone
- web services
- e learning
- test set
- training set
- decision trees
- database