How responsive should a firm be to customers' expectations?
Gila E. FruchterAgnieszka Wiszniewska-MatyszkielPublished in: Eur. J. Oper. Res. (2024)
Keyphrases
- financial services
- inventory level
- optimal capacity
- information technology
- optimal pricing
- pricing strategies
- customer satisfaction
- switching costs
- customer preferences
- customer service
- customer demand
- information systems
- potential customers
- customer requirements
- marketing strategies
- single server
- customer relationship management
- service providers
- data sets