Methodical Framework and Case Study for Εmpowering Customer-Centricity in an E-Commerce Agency-The Experience Logic as Key Component of User Experience Practices Within Αgile IT Project Teams.
Beatrice WeberAndrea MüllerChristina MiclauPublished in: HCI (22) (2021)
Keyphrases
- project management
- user experience
- project teams
- case study
- virtual teams
- user behavior
- electronic commerce
- user interaction
- end users
- emerging technologies
- user interface
- user engagement
- collaborative learning
- web services
- software development
- customer satisfaction
- customer relationship management
- learning environment