Six Sigma in IT Processes, IT Services and IT Products: A Fact or a Fad? Six Sigma beyond Manufacturing in IT Processes, IT Services and IT Products.
Whee Yen WongChan Wai LeeKim Yeow TshaiPublished in: CIT (2012)
Keyphrases
- mobile devices
- context aware
- mobile services
- business opportunities
- ubiquitous computing
- web services
- process model
- product information
- workflow technology
- metadata
- service management
- service composition
- production processes
- quality control
- mass customization
- production line
- information systems
- market segments
- product recommendation
- product quality
- customer service
- product design
- virtual organization
- service oriented