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An examination of the determinants of service quality in the Chinese express industry.
Jun Zhuo
June Wei
Lai C. Liu
Kai S. Koong
Shengtao Miao
Published in:
Electron. Mark. (2013)
Keyphrases
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service quality
customer satisfaction
service providers
quality of service
online shopping
electronic commerce
call center
competitive environment
information systems
user satisfaction
competitive advantage
case study
information quality
job satisfaction
incident management
decision making
database