Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services.
Pirjo Yli-ViitalaJari KuusistoKyrill MeyerPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2010)
Keyphrases
- service providers
- web services
- service composition
- service discovery
- service oriented
- service quality
- service provision
- mobile services
- end users
- web environment
- service management
- web service composition
- service oriented architecture
- cloud computing
- network services
- service delivery
- service selection
- service integration
- information services
- context aware services
- information systems
- search computing
- information technology
- service requests
- service provisioning
- online services
- rapidly in recent years
- semantic web services
- ubiquitous computing
- ubiquitous computing environments
- multi domain
- customer service
- network resources
- mobile environments
- mashup
- value added services
- electronic business
- quality of service
- lifecycle management
- service offerings
- context aware