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Exploring the Current Status of Call Centre Offshoring Research: A Research Agenda and Future Directions.
Jongkil Jeong
Sherah Kurnia
Nargiza Bekmamedova
Published in:
ACIS (2012)
Keyphrases
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current status
future directions
lessons learned
current trends
current challenges
open questions
web intelligence
data mining
query processing
learning strategies
software product line