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OM Forum - Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters.
Gabriel R. Bitran
Juan-Carlos Ferrer
Paulo Rocha e Oliveira
Published in:
Manuf. Serv. Oper. Manag. (2008)
Keyphrases
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temporal aspects
customer service
temporal constraints
service times
temporal information
call center
service quality
multimedia presentations
temporal patterns
natural language
digital libraries
database
databases
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