Paulo Rocha e Oliveira

Publication Activity (10 Years)

Years Active: 2008-2008
Publications (10 Years): 0

Publications

Gabriel R. Bitran, Juan-Carlos Ferrer, Paulo Rocha e Oliveira
OM Forum - Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters. Manuf. Serv. Oper. Manag. 10 (1) (2008)