The Role of Semantic Technologies in Diagnostic and Decision Support for Service Systems.
Eleni TsalapatiTom JacksonWilliam JohnsonLisa M. JacksonAndrey VasilyevAndrew WestLei MaoBen DaviesPublished in: HICSS (2018)
Keyphrases
- semantic technologies
- service systems
- decision support
- semantic web
- decision making
- semantic web technologies
- web technologies
- web intelligence
- service level
- decision makers
- social web
- service oriented
- expert systems
- data warehouse
- call center
- artificial intelligence
- computer science
- semantic annotation
- data mining
- knowledge management
- information extraction
- knowledge discovery
- information technology