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Why Am I Waiting? Data-Driven Analysis of Waiting Times in Business Processes.
Katsiaryna Lashkevich
Fredrik Milani
David Chapela-Campa
Ihar Suvorau
Marlon Dumas
Published in:
CAiSE (2023)
Keyphrases
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workflow processes
business processes
waiting times
data driven
business process
workflow management systems
web services
process model
business process models
workflow management
business process management
single server queue
business objectives