Contribution to the Development of a Conceptual Model of Service and Service Delivery.
Wael TouziThècle AlixBruno VallespirPublished in: APMS (2) (2012)
Keyphrases
- service delivery
- conceptual model
- service provision
- e government
- life cycle
- mobile technologies
- service management
- end to end
- public services
- conceptual models
- data warehouse
- data model
- web services
- high level
- case study
- service discovery
- e learning
- service providers
- object oriented
- query language
- machine learning
- mobile learning
- information processing
- government agencies
- mobile devices
- database systems
- knowledge base