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High-contact services of the transient and high-uncertainty type: managing customer experience.

Rachel W. Y. YeeThomas Y. ChoiAndy C. L. YeungT. C. E. Cheng
Published in: Ind. Manag. Data Syst. (2022)
Keyphrases
  • wide range
  • data sets
  • steady state
  • high precision
  • real time
  • bayesian networks
  • end users