The internet of things - new value streams for customers.
Ashok Kumar WahiVandana AhujaPublished in: Int. J. Inf. Technol. Manag. (2017)
Keyphrases
- transactional data
- streaming data
- customer behavior
- service providers
- ubiquitous computing
- key technologies
- customer satisfaction
- data streams
- sliding window
- physical world
- customer service
- multi stream
- mobile devices
- location information
- mobile computing
- software vendors
- call center
- real time
- special case
- customer support
- information technology
- data sets