An Evaluation System for IT Outsourcing Customer Satisfaction Using the Analytic Hierarchy Process.

YongKi Yoon Kun Shin Im

Published in: J. Glob. Inf. Manag. (2005)

Keyphrases

customer satisfaction
service quality
online shopping
information systems
customer service
information technology
analytic hierarchy process
ahp method
internet banking
evaluation model
evaluation method
user satisfaction
product design
service providers
expert systems
core competence
real time