Hope, tolerance and empathy: employees' emotions when using an AI-enabled chatbot in a digitalised workplace.
Lorentsa GkinkoAmany R. ElbannaPublished in: Inf. Technol. People (2022)
Keyphrases
- information technology
- human resources
- knowledge workers
- artificial intelligence
- human resource management
- virtual humans
- intelligent systems
- virtual agents
- case based reasoning
- emotional state
- expert systems
- ai systems
- machine learning
- emotion recognition
- knowledge representation
- affect sensing
- knowledge based systems
- job satisfaction
- cognitive processes
- knowledge representation and reasoning
- computational intelligence
- human beings
- knowledge management
- user involvement
- ai technologies
- ai community
- computational modeling
- information systems