Critical Success Factors for Shared Services: Results from Two Case Studies.
Mark BormanMarijn JanssenPublished in: HICSS (2012)
Keyphrases
- critical success factors
- success factors
- case study
- information systems development
- web services
- m learning
- literature review
- development process
- end users
- service providers
- information systems
- customer relationship management
- systems development
- context aware
- service quality
- business process
- intelligent systems
- metadata
- artificial intelligence