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The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation.

Paul A. PavlouAngelika Dimoka
Published in: Inf. Syst. Res. (2006)
Keyphrases
  • online marketplaces
  • feedback mechanisms
  • online auctions
  • positive and negative feedback
  • security services
  • online markets
  • information retrieval
  • information systems
  • search costs
  • security protocols