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Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews.
Tengfei Zhao
Jingjing Cui
Jiayu Hu
Yan Dai
Yang Zhou
Published in:
Cyberpsychology Behav. Soc. Netw. (2022)
Keyphrases
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data sets
artificial intelligence
customer service
data analysis
data sources
end users
data points
expert systems
social media
computational intelligence
user input
response time
information processing
user profiles
survey data
quantitative data