Yan Dai

Publication Activity (10 Years)

Years Active: 2022-2022
Publications (10 Years): 1

Top Topics

Quantitative Data

Artificial Intelligence

Customer Service

Top Venues

Cyberpsychology Behav. Soc. Netw.

Publications

Tengfei Zhao, Jingjing Cui, Jiayu Hu, Yan Dai, Yang Zhou
Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews. Cyberpsychology Behav. Soc. Netw. 25 (2) (2022)