Automatic Intent-based Classification of Citizen-to-Government Tweets.
José L. LavadoIván CantadorMaría E. Cortés-CedielMiriam FernándezPublished in: EGOV-CeDEM-ePart-* (2021)
Keyphrases
- e government
- social media
- government agencies
- digital government
- classification accuracy
- support vector
- pattern classification
- pattern recognition
- classification scheme
- relationship management
- named entities
- feature extraction
- public sector
- government services
- classification systems
- statistical classification
- image classification
- support vector machine svm
- feature vectors
- information technology
- decision trees
- class labels
- classification method
- data sets
- information sharing
- news articles
- co occurrence
- support vector machine
- automatic classification
- training set
- feature selection
- learning algorithm
- machine learning