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Applying multiple perspectives to the BPO decision: a case study of call centres in Australia.

Mark Borman
Published in: J. Inf. Technol. (2006)
Keyphrases
  • multiple perspectives
  • decision making
  • case study
  • business process
  • knowledge building
  • online discussion
  • computer mediated communication
  • social capital
  • metadata
  • web services
  • social media
  • united states