Towards Design Principles for Aligning Human-Centered Service Systems and Corresponding Business Models.
Stefan KleinschmidtBarbara BurkhardManuel HessChristoph PetersJan Marco LeimeisterPublished in: ICIS (2016)
Keyphrases
- design principles
- human centered
- business models
- service systems
- ambient intelligence
- case study
- life cycle
- service oriented
- electronic commerce
- web technologies
- software engineering
- design process
- service level
- design patterns
- cloud computing
- user interface
- enterprise systems
- queueing model
- multimedia databases
- human robot interaction
- data mining
- call center
- artificial intelligence
- conceptual framework
- arrival rate
- queue length
- heavy traffic
- database design
- similarity search
- databases