Omni-channel service operations: Building technology-based business networks.
João ReisMarlene AmorimNuno MelãoPublished in: SOLI (2017)
Keyphrases
- service management
- enterprise systems
- network infrastructure
- telecommunications industry
- cellular networks
- service delivery
- service providers
- electronic commerce
- information and communications technologies
- network resources
- customer service
- data mining
- business world
- case study
- web services
- business environment
- business applications
- information systems
- access points
- business processes
- decision making
- mission critical
- cloud services
- manufacturing companies
- record keeping
- internet and the world wide web
- high tech
- social networks
- service quality
- end users
- business process
- electronic business
- senior management
- business innovation
- information technology
- internet enabled
- software as a service
- computer networks
- management information systems
- strategic decisions
- service oriented
- business models
- financial services
- service discovery
- virtual organization
- online services
- omni directional