Costs of and benefits resulting from public library e-government service provision: Findings and future directions from an exploratory study.
Lauren H. MandelLaura I. SpearsDebra GuentherCharles R. McClurePublished in: First Monday (2013)
Keyphrases
- future directions
- service provision
- public administration
- e government
- public sector
- service delivery
- electronic government
- lessons learned
- digital government
- public services
- government websites
- government services
- current status
- developing countries
- government agencies
- public organizations
- knowledge management
- user oriented
- government information
- information systems
- mobile services
- real world
- context awareness
- human computer interaction
- software engineering
- learning process
- case study
- artificial intelligence