Decision support system for customer churn reduction approach.
Soumya BanerjeeNashwa El-BendaryAboul Ella HassanienMohamed Fahmy TolbaPublished in: HIS (2013)
Keyphrases
- decision support system
- customer churn
- decision support
- churn prediction
- prediction model
- management system
- decision makers
- customer relationship management
- data warehouse
- expert systems
- data mining technology
- decision making
- case based reasoning
- risk management
- support systems
- agent based architecture
- medical decision support systems
- eye tracking data
- random forest
- human computer interaction
- real world
- neural network