Mystery shopping: Improving quality assurance of public transport services for people with restricted mobility using a prototypical mobile application.
Arschad AkhgarnuschStefan VoßLiping GePublished in: HICSS (2024)
Keyphrases
- mobile applications
- quality assurance
- public transport
- mobile users
- mobile services
- quality control
- context aware
- mobile devices
- mobile environments
- mobile networks
- mobile phone
- service quality
- transport network
- m learning
- quality assessment
- monitoring system
- end users
- user experience
- software testing
- information services
- travel time
- mobile agents
- software development
- real time
- software quality
- software engineering
- data model
- computational complexity
- image processing