Trust, Risk and Benefit in Electronic Commerce: What Are the Relationships?

Dan Jong Kim Ki-Young Lee Doohwang Lee Donald L. Ferrin H. Raghav Rao

Published in: AMCIS (2003)

Keyphrases

electronic commerce
electronic transactions
online banking
electronic marketplaces
brokerage services
trust model
small and medium sized enterprises
business models
mobile commerce
agent mediated
service quality
negotiation protocol
perceived risk
electronic markets
product catalogs