'Could You Describe the Reason for the Transfer?': A Reinforcement Learning Based Voice-Enabled Bot Protecting Customers from Financial Frauds.
Zihao WangFudong WangHaipeng ZhangMinghui YangShaosheng CaoZujie WenZhe ZhangPublished in: CIKM (2021)
Keyphrases
- reinforcement learning
- fraud detection
- transfer learning
- financial institutions
- financial services
- banking industry
- state space
- function approximation
- credit card
- customer preferences
- machine learning
- customer satisfaction
- risk management
- previously learned
- stock market
- optimal policy
- knowledge transfer
- service providers
- marketing strategies
- financial data
- access control
- customer relationship management
- multi agent
- commercial banks
- individual level
- banking services
- optimal control
- markov decision processes
- outlier detection
- social network analysis
- dynamic programming
- information technology
- decision making
- learning algorithm
- temporal difference
- reinforcement learning algorithms
- action selection
- model free
- stock price
- data mining techniques
- transferring knowledge