A Combinational Classification for the Customers of Airline Platform Based on Text Mining.
Zhenhua ZhangSiyan ChenShenguo YuanJing ZhangPublished in: FSDM (2018)
Keyphrases
- text mining
- text categorisation
- text classification
- decision trees
- natural language processing
- feature vectors
- machine learning
- document classification
- pattern classification
- classification scheme
- classification accuracy
- information extraction
- support vector machine svm
- pattern recognition
- customer satisfaction
- classification models
- text documents
- feature selection
- supervised learning
- support vector machine
- feature extraction
- training set
- preprocessing
- neural network
- feature set
- information retrieval
- benchmark datasets
- decision rules
- classification method
- active learning
- call center
- textual documents
- support vector