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Artificial intelligence in service industries: customers' assessment of service production and resilient service operations.

Marcello M. MarianiMatteo Borghi
Published in: Int. J. Prod. Res. (2024)
Keyphrases
  • customer support
  • customer service
  • service quality
  • call center
  • artificial intelligence
  • service providers
  • website
  • web services
  • computational intelligence
  • computing environments