The Impact of Lead Time and Model Selection on the Accuracy of Call Center Arrivals' Forecasts.
Theresa Maria RauschTobias AlbrechtPublished in: ECIS (2020)
Keyphrases
- model selection
- lead time
- call center
- service level
- cross validation
- leave one out cross validation
- regression model
- hyperparameters
- supply chain
- model selection criteria
- generalization error
- service times
- planning horizon
- asymptotically optimal
- feature selection
- information criterion
- lot sizing
- queue length
- generalization bounds
- selection criterion
- single item
- machine learning
- bayesian information criterion
- marginal likelihood
- data mining
- stochastic lead times
- customer service
- service quality
- special case
- arrival rate
- infinite horizon
- independent and identically distributed
- gaussian process
- fluid model
- random variables
- end users
- automatic model selection
- support vector