A multi-level approach for hierarchical Ticket Classification.
Matteo MarcuzzoAlessandro ZangariMichele SchiavinatoLorenzo GiudiceAndrea GasparettoAndrea AlbarelliPublished in: W-NUT@COLING (2022)
Keyphrases
- nearest neighbor
- classification rules
- hierarchical classification
- classification accuracy
- feature extraction
- object classification
- pattern recognition
- pattern classification
- text classification
- classification method
- automatic classification
- multi layer
- decision trees
- machine learning algorithms
- classification models
- image classification
- benchmark data sets
- incremental learning
- svm classifier
- preprocessing
- classification scheme
- supervised classification
- neural network
- machine learning methods
- model selection
- hierarchical clustering
- support vector machine
- support vector
- classification process
- support vector machine svm