User Satisfaction with an AI-Enabled Customer Relationship Management Chatbot.
Maarif SohailZehra MohsinSehar KhaliqPublished in: HCI (44) (2021)
Keyphrases
- user satisfaction
- customer relationship management
- information systems
- service quality
- competitive advantage
- artificial intelligence
- data mining applications
- relationship management
- data mining technology
- data mining
- customer satisfaction
- customer churn
- marketing strategies
- call center
- perceived usefulness
- machine learning
- information quality
- information technology
- structural equation modeling
- preprocessing
- user perceptions