Customer satisfaction measurement model of e-government service.
Yan LiuChangfeng ZhouYingwu ChenPublished in: SOLI (2010)
Keyphrases
- customer satisfaction
- e government
- measurement model
- service quality
- electronic government
- customer service
- service delivery
- user satisfaction
- public sector
- structural equation modeling
- structural model
- online shopping
- government services
- service provision
- digital government
- public administration
- public services
- government agencies
- service providers
- cross sectional
- government organizations
- knowledge management
- empirical data
- secure information sharing
- electronic commerce
- service offerings
- call center
- decision makers
- information systems
- governmental organizations
- united nations