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Increasing the Usability of Interactive Voice Response Systems: Research and Guidelines for Phone-Based Interfaces.
Robert M. Schumacher Jr.
Mary L. Hardzinski
Amy L. Schwartz
Published in:
Hum. Factors (1995)
Keyphrases
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interactive voice response
knowledge based systems
design guidelines
user interface
mobile phone
machine learning
information retrieval
case study
expert systems
management system
distributed systems
learning systems
complex systems