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DECiSION: Data-drivEn Customer Service InnovatiON.
Dario Esposito
Marco Polignano
Pierpaolo Basile
Marco de Gemmis
Davide Primiceri
Stefano Lisi
Mauro Casaburi
Giorgio Basile
Matteo Mennitti
Valentina Carella
Vito Manzari
Published in:
ICCSA (4) (2020)
Keyphrases
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customer service
data driven
customer behavior
inventory control
customer satisfaction
decision making
decision makers
case study
decision rules
knowledge management
databases
international conference
customer support
business strategy