Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight.
João ReisMarlene AmorimNuno MelãoPublished in: IESS (2018)
Keyphrases
- enterprise systems
- campus network
- network infrastructure
- web services
- network management
- communication channels
- telecommunications industry
- service management
- network resources
- information systems
- case study
- network services
- application level
- local area network
- service oriented
- business applications
- management information systems
- business environment
- business processes
- peer to peer
- web technologies
- electronic commerce
- business intelligence
- service delivery
- business world
- online services
- network effects
- computer networks
- future internet
- technology adoption
- multi channel
- information technology
- mission critical
- network traffic
- customer service
- queueing networks
- network structure