A hybrid ANP evaluation model for electronic service quality.
Tsuen-Ho HsuLi-Chu HungJia-Wei TangPublished in: Appl. Soft Comput. (2012)
Keyphrases
- evaluation model
- service quality
- customer satisfaction
- university libraries
- fuzzy comprehensive evaluation method
- evaluation method
- service providers
- artificial immune network
- quality evaluation
- fuzzy theory
- user satisfaction
- electronic commerce
- information systems
- online shopping
- evaluation process
- information quality
- quality of service
- fuzzy comprehensive evaluation
- competitive environment
- analytical hierarchy process
- sustainable development
- fuzzy analytic hierarchy process
- competitive advantage
- incident management
- analytic hierarchy process
- database
- web services
- call center
- conceptual design
- user interface
- data mining
- databases