Exploring the role of justification and cognitive effort exertion on post-purchase regret in online shopping.
Jisook ParkW. Trey HillPublished in: Comput. Hum. Behav. (2018)
Keyphrases
- online shopping
- cognitive effort
- customer satisfaction
- satisfaction degree
- online consumer
- internet usage
- mobile commerce
- personal information
- service quality
- consumer behavior
- grocery shopping
- ambient intelligence
- lower bound
- purchase intention
- shopping behavior
- online shoppers
- real time
- online learning
- website
- information systems
- search engine