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Towards Developing Trust-Supporting Design Features for AI-Based Chatbots in Customer Service.
Naim Zierau
Michael Hausch
Olivia Bruhin
Matthias Söllner
Published in:
ICIS (2020)
Keyphrases
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customer service
artificial intelligence
knowledge based systems
feature extraction
cooperative
feature set
real time
databases
database systems
feature space
expert systems
user interface
computational intelligence
design process
software agents
website design