User satisfaction as a measure of system performance.

Jillian R. Griffiths Frances C. Johnson Richard J. Hartley

Published in: J. Libr. Inf. Sci. (2007)

Keyphrases

user satisfaction
objective measures
information systems
perceived quality
service quality
customer satisfaction
kolmogorov smirnov
structural equation modeling
perceived usefulness
learning environment
quality attributes
similarity measure
user perceptions
database
web services
user engagement
databases