Login / Signup

Study of e-services quality and customer loyalty: a moderated mediation model of perceived switching cost and e-satisfaction.

DeepikaShashank Vikram Pratap SinghSumanjeet SinghBinod Kumar Rajak
Published in: Int. J. Bus. Inf. Syst. (2023)
Keyphrases
  • service quality
  • real time
  • theoretical framework
  • information systems
  • website
  • web services
  • data quality
  • customer satisfaction