E-Government Service Delivery Performance: An Adaptation of the Balanced Scorecard to the Public Sector.
Assion Lawson-BodyJared KeengweLaurence MukankusiAbdou IlliaGlen MillerPublished in: J. Electron. Commer. Organ. (2008)
Keyphrases
- public sector
- e government
- service delivery
- electronic government
- service provision
- government services
- public administration
- current practices
- inter organizational
- digital government
- policy making
- government agencies
- developing countries
- business process change
- online services
- knowledge management
- information sharing
- public organizations