COT - customer owned trouble.

Robert Dahlberg Shishpal Rawat Jen Bernier Gina Gloski Aurangzeb Khan Kaushik Patel Paul Ruddy Naveed A. Sherwani Ronnie Vasishta

Published in: DAC (2003)

Keyphrases

electronic commerce
customer service
customer knowledge
customer satisfaction
data mining
real time
customer behavior
purchase behavior
learning algorithm
knowledge base
evolutionary algorithm
special case
information retrieval
call center
customer relationship management
potential customers
database