A multidimensional and hierarchical model of mobile service quality.
Yaobin LuLong ZhangBin WangPublished in: Electron. Commer. Res. Appl. (2009)
Keyphrases
- hierarchical model
- service quality
- customer satisfaction
- hierarchical models
- latent variables
- service providers
- electronic commerce
- user satisfaction
- mobile phone
- quality of service
- human body
- mobile devices
- information quality
- online shopping
- information systems
- competitive advantage
- call center
- mobile learning
- job satisfaction
- data cube
- website
- databases
- data management
- d objects
- end users
- probabilistic model
- image sequences
- incident management