A multidimensional and hierarchical model of mobile service quality.

Yaobin Lu Long Zhang Bin Wang

Published in: Electron. Commer. Res. Appl. (2009)

Keyphrases

hierarchical model
service quality
customer satisfaction
hierarchical models
latent variables
service providers
electronic commerce

user satisfaction
mobile phone
quality of service
human body
mobile devices
information quality
online shopping

information systems
competitive advantage
call center
mobile learning
job satisfaction
data cube
website

databases
data management
d objects
end users
probabilistic model
image sequences
incident management