Privacy and Security in the Age of Electronic Customer Relationship Management.

Nicholas C. Romano Jr.Jerry Fjermestad

Published in: Int. J. Inf. Secur. Priv. (2007)

Keyphrases

customer relationship management
security issues
electronic transactions
statistical databases
electronic payment
electronic commerce

security mechanisms
information security
data mining systems
data mining applications
data mining
customer churn

relationship management
data mining technology
marketing strategies
competitive advantage
access control

privacy preserving
business activities
steady state
customer retention
cloud computing