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Building loyalty through functional and hedonic quality.

María del Mar Alonso-AlmeidaMerce BernardoJosep LlachFrederic Marimon Viadiu
Published in: Ind. Manag. Data Syst. (2014)
Keyphrases
  • high quality
  • service quality
  • customer satisfaction
  • computer vision
  • decision making
  • e learning
  • knowledge base
  • website
  • similarity measure
  • product quality