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The Role of Chatbots in Enhancing Customer Experience: Literature Review.

Bouchra El BakkouriSamira RakiTouhfa Belgnaoui
Published in: FNC/MobiSPC/SEIT (2022)
Keyphrases
  • literature review
  • fuzzy theory
  • case study
  • current issues
  • public libraries
  • electronic commerce
  • customer satisfaction
  • design science
  • information systems development
  • data sets
  • user experience