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The Role of Chatbots in Enhancing Customer Experience: Literature Review.
Bouchra El Bakkouri
Samira Raki
Touhfa Belgnaoui
Published in:
FNC/MobiSPC/SEIT (2022)
Keyphrases
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literature review
fuzzy theory
case study
current issues
public libraries
electronic commerce
customer satisfaction
design science
information systems development
data sets
user experience